Responsible Gaming
At Flamez, providing a secure and enjoyable gaming environment is our top priority. We believe that gambling should always be a form of entertainment, managed responsibly as part of a balanced lifestyle. Our commitment is to ensure every player has access to the tools and information needed for safe play. This approach helps maintain a positive experience at the official Flamez Casino website, where fun remains the central focus.
Our Commitment to Player Welfare
Flamez is dedicated to upholding the highest standards of player protection. We actively promote a culture of responsible gaming by offering a range of supportive measures and resources. Our framework is designed to empower players to stay in control of their gambling habits and make informed decisions. We believe that a well-informed player is a protected player, and more details on our operational philosophy can be found on the Flamez about us page.
Tools to Help You Stay in Control
To support responsible play, we provide several account tools that can be tailored to individual needs. These features are designed to help manage time and money spent on gaming.
Deposit Limits
Players can proactively manage their budget by setting daily, weekly, or monthly deposit limits. Once a limit is reached, no further deposits can be made until the period resets. This tool is effective for sticking to a predetermined budget.
Cool-Off Periods
A cool-off period allows a player to take a short break from gambling, ranging from 24 hours to several weeks. During this time, access to the account for depositing or playing is temporarily suspended, offering a chance to step back and reflect.
Self-Exclusion
For those who feel they need a longer break, self-exclusion is an important option. By contacting our support team, a player can request to be excluded from our services for a minimum period of six months. This is a formal commitment to cease gambling for an extended duration.
Recognising Problem Gambling
It’s important to be aware of the signs that may indicate gambling is becoming a problem. Recognising these behaviours early is a key step in seeking help. Some common indicators include:
- Spending more money or time on gambling than intended.
- Chasing losses or borrowing money to gamble.
- Neglecting responsibilities at work or home due to gambling.
- Gambling to escape from stress or other problems.
- Feeling anxious or irritable when trying to cut down on gambling.
Getting Help in New Zealand
If you or someone you know is struggling with gambling, confidential and professional help is readily available across New Zealand. These organisations offer free support and guidance.
- Gambling Helpline New Zealand: A 24/7 service offering free advice and counselling for anyone affected by gambling harm.
- Problem Gambling Foundation (PGF) of New Zealand: Provides free, professional support, treatment, and counselling services nationwide.
- BetBlocker: A free tool that helps restrict access to thousands of gambling websites and apps on devices.
- Gamban: Software that blocks online gambling sites and applications, offered as another layer of protection.